BPSCL Vigilance is headed by Chief Vigilance Officer (DVC). A Vigilance Officer has also been stationed at Bokaro Steel City for complaint handling and executing other functions of Vigilance as per CVC guidelines.

Jurisdiction of BPSCL Vigilance:
1. Complaint can be lodged only against employees and/or matters of BPSCL.
2. BPSCL Vigilance has no jurisdiction over private individuals. 3. BPSCL Vigilance investigates issues concerning employees and/or matters of BPSCL.

Registering a Complaint.

a) Complaint can be registered by addressing the written communication/letter directly to CVO (DVC & BPSCL) or to Vigilance Officer (BPSCL) on their respective postal addresses available on the Vigilance Page of BPSCL website- www.bpscl.com. To register a complaint through online mode, the complainant should have valid email id to start with the process and he has to fill login details which includes correspondence/ postal address, aadhaar number and a registered mobile number.

                                                                                                    OR

b) Through the “Register a Complaint” link available on Vigilance Page of BPSCL website www.bpscl.com. To register a complaint through online mode, the complainant should have valid email id to start with the process and he has to fill login details which includes correspondence/ postal address, aadhaar number and a registered mobile number.

Complaint sent through written communication/letter should contain complete name and postal address (including mobile/telephone number, if any) of the sender with specific details/information of the matter. Complaint should be signed by the Complainant. Complaint not addressed to CVO (DVC & BPSCL) or VO (BPSCL) or sent on any e-mail ID of other officers of BPSCL will not be entertained or taken cognizance of by BPSCL Vigilance.

Action on complaint registered in BPSCL Vigilance.

1. After registration of complaint and confirmation of veracity of the complainant (if required), further correspondence in the matter regarding the outcome of the complaint will not be entertained. However, BPSCL Vigilance will ensure that the complaint is examined/investigated and action taken to its logical conclusion as per extant guidelines of CVC. Further, the gist of allegations may be shared with the employee(s) whose name(s) appear(s) in the complaint or whose role emerge(s) during investigation of thecomplaint.

2. As regard to complaint against tenders, it is clarified that BPSCL Vigilance would get the matter investigated; however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organization.

3. As BPSCL Vigilance deals only with matters of corruption, so redressal of grievances should not be the focus of complaint to BPSCL Vigilance.

4. Complaints must contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations. Such complaint which is vague and contains sweeping / unverifiable allegation shall be filed.

5. Complaint should be addressed directly to BPSCL Vigilance CVO (DVC & BPSCL) or VO (BPSCL). No action would be taken on complaint marked as a copy to CVO (DVC & BPSCL) or VO (BPSCL).

6. A complaint should preferably be lodged in typed or written form in English or Hindi language for facilitating early action thereon.

7. All types of complaints, even if printed or photocopied, should be clearly legible. Complaints which are illegible are filed.

8. BPSCL Vigilance does not entertain anonymous/pseudonymous complaint.

9. Complainant should know that under Section 182 of Indian Penal Code, 1860, a person making false complaint can be prosecuted.

10. The complainant should register a complaint only regarding issues having vigilance angle and which are not part of any litigation in any courts, tribunals, etc., i.e., the matter should not be sub-judice. Complaints about known sub-judice matter are filed.

11. Normally one specific issue should be raised in one complaint. However, if more than one specific issue are there, it is better to raise the same in separate complaint.

12. The complaint having administrative issues will be forwarded to respective designated authority as applicable, for necessary action. Further, gist of allegations may be shared with the employee(s) whose name(s) appear(s) in the complaint.

13. Complaint covered under Integrity Pact (IP) will be forwarded to Independent External Monitors (IEMs) for further necessary action.

14. Note: If the complainant doesn’t want to disclose his identity, he/she may use the PIDPI Channel for lodging the complaint.

    Procedure of lodging complaint under PIDPIR.

    (a) Complaint under “Public Interest Disclosure and Protection of Informer” Resolution can be made only by post. The envelope should be superscribed “PIDPI” or “Whistle Blower”. The complainant should refrain from giving his name on the body of the letter. The personal detail should be separately given or given at the top or end of the letter so that they can be easily blocked out.
    (b) If any person is victimised due to the fact that he had filed a complaint under the Whistle Blower provisions, he may file an application before the Commission seeking redressal in the matter. Commission would then intervene suitably to protect the complainant.
   (c) The complainant can use the complaint number provided by the Commission to see the status of action on complaints which have been forwarded to the authorities concerned for investigation and report by clicking on the ‘Complaint Status’ displayed on the Commission’s website – https://cvc.gov.in Complaint under the Public Interest Disclosure” or “PIDPI” received from CVC is investigated /dealt as per instruction of CVC.

15. If a person making a false complaint is a public servant, departmental action may also be considered against him as an alternative to prosecution.
 
16. Under section 195(1)(a) of Code of Criminal Procedure,1973 a person making a false complaint can be prosecuted on the basis of a complaint lodged with a court of competent jurisdiction by the public servant to whom the false Complaint was made or by some other public servant to whom he is subordinate.